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At QualiStar, we understand that beginning and managing a project is very important to you. And in doing so, brings up many questions that you may not be able to readily find the answers to. Therefore, QualiStar has put together a Frequently Asked Questions area where you can find those answers quickly and easily. Of course, we couldn’t possibly answer every question, so please feel free to contact us directly if you are unable to find the answer you are looking for.
Thank you for visiting QualiStar. We look forward to serving you and making all your project needs easy and pain free.
1. What qualifications does QualiStar’s management team have?
Please visit our Management Team page for a full BIO on the owners and operators of QualiStar.
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2. What assurances do I have that QualiStar will be able to help me?
At QualiStar, we pride ourselves on our commitment to customer service and quality work. We help our clients find reliable contractors and service providers, manage timelines, arrange estimates and coordinate the work to deliver outstanding customer service. One of the things that sets us a part from our competition is “follow-up!” We will not abandon you once you click that button to obtain a service provider or contractor. Furthermore, we provide this unique customer oriented service at NO RISK and NO COST to you.
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3. How long has QualiStar been helping people in this way?
QualiStar was founded in 2004 by individuals with a combined 40+ years experience in consumer relations and services. QualiStar’s dedicated team of professional’s is here with this purpose in mind…”Providing high-quality service providers, making your project needs easy and affordable, and making sure that you receive the best customer service possible. With the click of a button, you have access too many pre-screened, highly qualified, and an intensely verified network of skilled contractors and service providers that provide a solution to most any need you may have.
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4. In which cities does QualiStar provide service?
Currently QualiStar is providing services on Florida’s east coast from Titusville to Florida City.
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5. What kind of help can I expect from your network of service professionals?
“Always the best service and utmost professionalism”. QualiStar ensures that its service professionals maintain the best customer service references as well as being licensed, bonded, and insured.
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6. How can QualiStar match me with the right service professional?
QualiStar takes all your individual needs into account when matching you with the best possible service provider to meet your project needs. Personalized customer service is one of the things that set us apart from the competition and we will not abandon you until your project meets your satisfaction.
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7. Am I obligated to use QualiStar service professionals after I submit a request?
Absolutely not. If you are not satisfied with what QualiStar has provided you, you are under no obligation whatsoever to use our network of service professionals.
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8. How will I know I am getting matched with the right service professional?
Our trained team of service consultants will take all of your individualized needs and match them up to 3 of our network service professionals. This will give you the flexibility to make an informed decision on the service provider that you chose.
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9. What guarantees do I have?
Guarantees are something that must be discussed between you and the service provider that you chose to complete your project. QualiStar is only the link between the customer and the service professional. For a detailed understanding of QualiStar’s obligation to you, please read the legal information provided on the site.
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10. What happens if I change my mind during a project and want to cancel a contract?
This is something that is strictly between you and the service provider that you chose. QualiStar is only the link between the customer and the service professional. For a detailed understanding of QualiStar’s obligation to you, please read the legal information provided.
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11. What can I do to maintain the high level of service that QualiStar service professionals provide?
QualiStar will be with you every step of the way through your project. We will do everything within our means to ensure that you receive expert professional service from all of our service providers. Please remember that QualiStar is only the link between the customer and the service professional and any contractual agreements and/or disputes are between you and the service provider that you hire. For a detailed understanding of QualiStar’s obligation to you, please read the legal information provided on the site.
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12. Will QualiStar cancel a service professional's membership status upon receiving a customer complaint?
QualiStar takes its policies and contractor requirements very seriously. QualiStar will investigate all complaints and take action on its own merits. If after a fair and impartial investigation is completed, QualiStar feels that no further relationship with the service provider should exist, then “yes” that membership may be canceled.
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13. What criteria does a service professional need to meet to become a member of the QualiStar network?
Please visit our Network Service Provide Requirements section
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14. What is your screening process for a member to become accepted by QualiStar?
Please visit our Network Service Provide Requirements
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15. What is the difference between a licensed service professional and a non-licensed service professional?
Licensed service professional are recognized by their respective states and local city/county as meeting the minimum requirements to do business in their respective field. A non-licensed service professional is not hired by QualiStar for that very reason.
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16. How does QualiStar get paid if this is a free service?
How Does It All Work
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17. What can consumers do to make sure they don't pay too much for their home services projects?
QualiStar monitors all of its service provider’s fees and tries to ensure that they are competitive within the market. Price gouging is against the law and if you do your homework, this should not be an issue. Furthermore, QualiStar provide up to 3 referrals options, which also gives you the opportunity to find someone that meets the budget you have set for your project.
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OTHER QUESTIONS
Should you be unable to find the answer(s) to your question(s), please send us an e-mail at support@qualistar.com.
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